Refund Policy & Timelines

Once we receive your return , a refund will be issued within 10 working days.

If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via banking online system or paper cheque only in exceptional cases.

If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, refund will be issued through a demand draft.

If we receive a payment failure notice from your bank, refund will be issued through a demand draft.

We will send you an e-mail asking you to call us and provide your name and address where you want the demand draft to be sent. After we receive these details, refund will be initiated.

Cash On Delivery REFUND
For Pay on Delivery orders, refunds will be processed to your bank account (via National Electronic Funds Transfer (NEFT)). You can exchange the details of the bank account with us by email, support@searoyal.in

Note: Refunds cannot be processed to third-party accounts. The name on your searoyal account should match with the name of the bank account holder.